Strategy

Each organization needs to define its strategic plans. You cannot import another strategy, but you can request your own one, customized to your business needs, environment and activities. This strategy will combine the technical part to the business one, letting the technical part serve your business in order to satisfy your business needs.

IT strategy development

Can your strategy support current and future business needs? Is your current IT environment properly managed, maintained, secured, able to support the clients, and is it cost effective? The development of an IT strategy responds to these concerns; in fact, it is a plan spanning over 3 years and it aims to put your IT in compliance with your business strategy. 

Process design / Re-engineering

Process design or re-engineering are used to demonstrate compliance and to measure improvement. Every process can be designed from scratch or re-engineered for enhancement and optimization, this will allow your organization to establish a baseline from which it can plan, implement and measure the efficiency of implementation. Having well defined and documented processes help the organization to unify the practices within each unit of the organization and have a business and IT governance framework.

IT service management

As more and more businesses are technology-driven (e-commerce, mobile retail apps and online banking, etc.), it has become essential for IT and business to work together to achieve their goals. Several key issues are nowadays facing business managers and IT managers. Thus, IT Service Management (ITSM) is a process-based practice that aligns the delivery of IT services with the needs of the business, emphasizing benefits to customers and delivery of best value. The goal of every IT Service Management framework is to ensure that the right processes, people, products and partners are in place so that the organization can meet its business goals. Some of the benefits of using ITSM best practices are listed below:

  • Ensure greater involvement of IT
  • Improve resource utilization
  • Decrease rework
  • Integrate central processes
  • Improve cooperation between IT and business
  • Improve upon project deliverables and time

Policies & procedures development

Unfortunately, threats do exist and policies are necessary to provide a framework for selecting and implementing counter measures against them. Information security policies form the cornerstone of an organization’s information security program.  Without formal information security policies and standards, an organization cannot effectively secure its critical information assets. An enforceable written policy helps ensure that everyone within the organization coherently behaves in an acceptable manner with respect to information security.

Every organization needs to develop its own policies and procedures. We develop customized policies and procedures to each organization relying on international standards while respecting the local laws and regulations.